Complaint/Grievance

Escalation Matrix - Customer Complaint

1. 1st Stage - Concerned Branch
   (For mail ID and address please visit Branch Details)
   If not resolved within 7 days, escalate to Regional Office.
2. 2nd Stage - Concerned Regional Office
   (For mail ID and address visit Regional Office Details)
   If not resolved within 7 days, escalate to Head Office.
3. 3rd Stage - Head Office Customer Service Department
   For address details visit Contact Us or mail to customerservice@odishabank.bank.in .
   If not resolved within 15 days, escalate to Banking Ombudsman.
4. 4th Stage
   If the complaint is still not resolved, the customer can follow the process as per RBI Banking Ombudsman Scheme. (For address details visit Complaint/Grievance section.)